2024

IVMS FieldPro Mobile App

Native mobile app for field crews to access vegetation risk data, complete inspections, and report hazards—optimized for offline use. See also: AiDash IVMS.

Mobile
Utilities
Offline
Field Operations

Case Study Overview

A comprehensive breakdown of the product management approach, from problem discovery to measurable outcomes, following proven PM frameworks.

Problem Discovery

    Field crews lacked a modern, unified tool to access vegetation risk data, complete inspections, and report hazard trees—especially in areas with poor connectivity.
    We validated this through:
  • Shadowing line clearance teams and vegetation contractors
  • Reviewing existing paper workflows and Excel-based hazard logs
  • Field testing early mobile prototypes in real-world deployments

Business Alignment

  • Product Strategy: Extend platform intelligence from AI dashboards to field execution
  • Revenue: Improve enterprise license value through end-to-end workflow enablement
  • Operational Impact: Speed up work order closure, reduce hazard response delays
  • User Expansion: Enable adoption by thousands of field users without increasing onboarding overhead

Solution Exploration

We explored lightweight web portals, but latency and offline limitations ruled them out. We prioritized native mobile apps with strong offline support.

    MVP Feature Set:
  • Offline map-based work order access
  • Real-time GPS tagging of completed inspections
  • Hazard reporting with photo uploads and risk classification
  • Background sync and retry logic
  • Cross-platform support (iOS + Android)

Execution

  • Worked with mobile UX designers to create an interface optimized for gloves, low-light, and minimal interaction
  • Partnered with Android/iOS engineers and backend leads to design seamless data sync across poor networks
  • Led beta programs with 2 large utilities; collected weekly field feedback for iterative improvements
  • Enabled MDM deployment for enterprise rollout, ensuring device compliance and updates

Outcomes & Impact

Impact:
  • Increased work order completion rate by 25%
  • Reduced hazard reporting delay from 72 to under 24 hours
  • 90%+ satisfaction from field crews for usability and reliability
Learnings:
  • Offline-first architecture is a must-have, not a nice-to-have, for field apps
  • Familiar gestures and interaction patterns reduce training needs
  • Post-launch adoption depends on not just features—but continuous training and field team champions

Project Artifacts

Supporting materials, frameworks, and deliverables created during the product development process.

FieldPro App Screens

image

Screenshots of the IVMS FieldPro mobile app in use

Hazard Reporting Flow

document

Workflow documentation for hazard tree reporting

These artifacts demonstrate the systematic approach to product development, from initial discovery through execution and measurement.